In order to post an issue or ask a question on the new online system, you first need to log in.

• If your website is hosted through Rhye Media you should have received your log in details in an e-mail.
• If we developed your website but you are hosted through an external provider, all you have to do is click on Create an Account and follow the prompts to set up your own log in details.

Once you're logged in you can use the various features included in the program to update your account details, report an issue or view any of your previously posted issues.

To report an issue or make an inquiry follow these simple steps:

• In the Summary box enter a brief title or summary of the issue.
• In the Description box enter your full question and/or provide a detailed account of the issue you're experiencing. The more detail you provide in this section the easier it will be for us to quickly resolve the problem or answer your inquiry.
• Any issues that you submit will be visible only to you and the Rhye Media team, even when Visibility is set to Public. This is to preserve privacy for our clients, but if a particular question is asked multiple times we will create a full article in response and post it in our Rhye Smile section.
• Select the Type of your submission; Does it have to do with Email or Hosting, is it a Website Issue or simply a Suggestion? If it doesn't fit into any of these categories select Other.
• You can choose the Priority of your issue, from Low to Critical. We will read each inquiry as soon as it is submitted and while we endeavour to respond to all questions as soon as possible their priorities will be taken into account.
• If you select either Yes or Use Global for the Notification category you will receive an email when a response is made to your issue or when it changes status.
• Click Save, and a blue notification box will appear to tell you that your issue has been submitted.

Once we've received your submission we will send you a progress email with a description of how we are working to resolve the issue. When the question has been answered or the issue resolved we will change the status of your issue to Closed and you will receive an resolution summary.

This new system has proved to be very convenient over our trial period and will save a lot of time previously spent sending emails back and forth or chasing phone calls.