We at Rhye Media pride ourselves on the reliability of our services. If you do encounter an issue, however, we will gladly work with you to find the cause and resolve it in the most efficient manner.
To report an issue or make an inquiry follow these simple steps:
- In the Summary box enter a brief title or summary of the issue.
- In the Description box enter your full question and/or provide a detailed account of the issue you're experiencing. The more detail you provide in this section the easier it will be for us to quickly resolve the problem or answer your inquiry.
- Any issues that you submit will be visible only to you and the Rhye Media team, even when Visibility is set to Public. This is to preserve privacy for our clients, but if a particular question is asked multiple times we will create a full article in response and post it in our Rhye Smile section.
- Select the Type of your submission; Does it have to do with Email or Hosting, is it a Website Issue or simply a Suggestion? If it doesn't fit into any of these categories select Other.
- You can choose the Priority of your issue, from Low to Critical. We will read each inquiry as soon as it is submitted and while we endeavour to respond to all questions as soon as possible their priorities will be taken into account.
- If you select either Yes or Use Global for the Notification category you will receive an email when a response is made to your issue or when it changes status.
- Click Save, and a blue notification box will appear to tell you that your issue has been submitted.
Once we've received your submission we will send you a progress email with a description of how we are working to resolve the issue. You can respond or add additional information to your issue by viewing it and clicking the edit icon in the top right corner of the page. An email will be automatically be sent to the Rhye Media team informing them of the additional information when you save the issue.
When the question has been answered or the issue resolved we will change the status of your issue to Closed and you will receive an resolution summary.
This new system has proved to be very convenient over our trial period and will save a lot of time previously spent sending emails back and forth or chasing phone calls.